Terms and conditions

Here you can find Dressy's general terms and conditions when ordering outside Finland.
If you have any questions, please feel free to contact us: info@dressy.fi. We are happy to help!

 

PRICING

The prices shown are in EUROs (€).

EU-COUNTRIES: The prices include Finnish VAT 24%.

NON-EU COUNTRIES: When you are ordering from a non-EU country and choose your country in the shopping basket, the webshop will automatically exclude our local VAT (24%) from the product prices. You might have to pay your local customs duties, taxes or other fees, if those apply in your country.


Please note that all fees concerning customs duties, taxes or any other fees that may apply in your country, are your responsibility.


SHIPPING & DELIVERY

We ship orders to the following countries:

Finland, Estonia, Latvia, Lithuania, Sweden, Denmark, Poland, Germany, Austria, the Netherlands, Belgium, Bulgaria, Spain, Portugal, Ireland, Italy, France, Luxembourg, Slovakia, Slovenia, the Czech Republic, Hungary, UK, Norway, USA, Canada, Switzerland, Greece, Romania, Croatia, Cyprus, Malta, Australia, New Zealand and Turkey.

Please note! There might be delays in delivery times because of the Covid-19 situation.

Unfortunately, we are not able to send packages to P.O. Boxes or YouShop addresses. You need to be able to sign/receive the package yourself. 

If your country isn't listed above and you would like to place an order, please contact info@dressy.fi and we will calculate the price for the shipping.

PAYMENT METHODS

Credit Card Payment (Mastercard/VISA/American Express/Diners Club)

When you choose to pay with Credit Card, you will be directly put through to the secured payment page of Paytrail. Your credit card data won't be saved on our website.

PayPal

You can also pay via PayPal - it's easy and quick! Please note: If you choose to pay via PayPal, there is an additional payment method fee 4.95 €/order. This payment method fee will not be refunded even if you return all or part of your order.


DELIVERY TIME

The products are in stock unless mentioned otherwise. For pre-order items we mention an estimated time of delivery. Your order is normally sent out within 1-3 business days after receiving it. If there are any delays with your order, we will notify you by e-mail. 

The delivery time and the shipping costs depend on your country and the shipping method you choose. Here below you can see the estimated delivery times after we have shipped the order. Orders will be shipped with Parcel Connect, Posti Priority Parcel or DHL Express and they include tracking. Please note that these are estimated times, and the days mentioned are business days:

(There might be small delays in delivery times because of Covid-19, but mainly Parcel Connect and DHL Express are working well at the moment.)

 

  Parcel Connect DHL Express Posti Priority Parcel
    (Door to Door delivery)  
       
Estonia 9.90 € (1-2 days) *** ***
Latvia 9.90 € (1-2 days) *** ***
Lithuania 9.90 € (2-3 days) 19.90 € (1-2 days) ***
Germany 9.90 € (3-4 days) 19.90 € (1-2 days) ***
Sweden 9.90 € (2-4 days) 19.90 € (1-2 days) ***
Denmark 9.90 € (3-4 days) 19.90 € (1-2 days) ***
The Netherlands 12.90 € (4-5 days) 19.90 € (1-2 days) ***
Belgium 12.90 € (4-5 days) 19.90 € (1-2 days) ***
Austria 12.90 € (4-5 days) 19.90 € (1-2 days) ***
Poland 12.90 € (4-5 days) 19.90 € (1-2 days) ***
The Czech Republic 12.90 € (4-5 days) 19.90 € (1-2 days) ***
Bulgaria 15.90 € (5-8 days) 19.90 € (1-2 days) ***
Luxembourg 15.90 € (4-5 days) 19.90 € (1-2 days) ***
Spain 15.90 € (4-7 days) 19.90 € (1-2 days) ***
Portugal 15.90 € (5-8 days) 19.90 € (1-2 days) ***
Slovakia 15.90 € (4-5 days) 19.90 € (1-2 days) ***
Slovenia 15.90 € (4-6 days) 19.90 € (1-2 days) ***
Hungary 15.90 € (4-6 days) 19.90 € (1-2 days) ***
UK *** 19.90 € (1-2 days) ***
Ireland *** 19.90 € (1-2 days) ***
France *** 19.90 € (1-2 days) ***
Italy *** 19.90 € (1-2 days) ***
Norway *** 19.90 € (1-2 days) ***
USA *** 19.90 € (1-3 days) ***
Canada *** 19.90 € (1-3 days) ***
Switzerland *** 19.90 € (1-3 days) ***
Greece *** 19.90 € (1-2 days) ***
Romania *** 19.90 € (1-2 days) ***
Croatia *** 19.90 € (1-2 days) ***
Cyprus *** 19.90 € (1-2 days) ***
Malta *** 19.90 € (1-2 days) ***
Turkey *** 19.90 € (1-3 days) ***
Australia *** *** 19.90 € (6-9 days)
New Zealand *** *** 19.90 € (8-9 days)

Please note! There might be delays in delivery times because of the Covid-19 situation.

CANCELLATIONS

If your order hasn't yet been shipped, you can cancel it free of charge. If you wish to cancel your order, please contact info@dressy.fi.

RETURNS

We hope you are happy with your order. However, if you for some reason want to return products, you can do so within 14 days after receiving your order. Please note that for hygiene reasons we don’t accept returns of earrings and tights.

As a customer, you are responsible for the costs of the return shipment.
Only returns from Finland are free of charge. (Check the Finnish site or ask for more information.) 
The return shipment is under your responsibility until it has been received by Dressy. We don't take responsibility for missing return packages.


Items must be returned to us as new, with all tags attached. Please check the products for any kind of stain or hair. The return will not be accepted, if the item has been worn or has hair or stains on it.

If you purchase shoes, we recommend you to try them on on a carpet or on a soft towel in order to avoid any marks on the sole. The shoes must be returned in their original box, which – in addition to the shoes – needs to be in its original condition. Therefore, you cannot attach any stickers or labels to the shoe boxes.

The return form is included in your order. Please fill in the form and attach it to your return delivery, and send the return package to the following address:

Dressy Oy
Imatrankatu 21
50970 MIKKELI

FINLAND
tel. +358440777510


Please note that if you don't collect your order, and it is returned to Dressy, we will charge you for the costs of the shipping (send + return) and the packaging. 


RECEIVED A FAULTY ITEM?

Good quality is important for Dressy. If you have received a faulty item, we ask you to contact us by e-mail: info@dressy.fi. We will then find the best possible way to solve the situation.