Terms and conditions

Here you can find Dressy's general terms and conditions when ordering outside Finland.

If you have any questions, please feel free to contact us: info@dressy.fi. We are happy to help!

The prices shown are in EUROs and all prices include Finnish VAT (24%). We have no minimum order limit, but we add normal shipping costs to every order.


SHIPPING AND DELIVERY

We deliver orders to the following countries:

Finland, Estonia, Latvia, Lithuania, Sweden, Denmark, Poland, Germany, Austria, the Netherlands, Belgium, Bulgaria, Spain, Portugal, Ireland, Italy, France, Luxembourg, Slovakia, Slovenia, the Czech Republic, Hungary, and the UK.

As a customer, you are responsible for any charges your country might have concerning duty, taxes, customs, etc.

If your country isn't listed above and you would like to place an order, please contact info@dressy.fi


DELIVERY TIME

The products are in stock unless mentioned otherwise. For pre-order items we usually mention an estimated time of delivery. Your order is normally sent out within 1-3 business days after receiving it. If there are any delays with your order, we will notify you by e-mail. 

The delivery time and the shipping costs depend on the country. Here below you can see the estimated delivery times after we have shipped the order. Orders will be shipped with Parcel Connect and they include tracking. Please note that these are estimated times, and the days mentioned are business days:
 

Estonia

1-2 days

   €9.90

Latvia

1-2 days

   €9.90

Lithuania

2-3 days

   €9.90

Germany

3-4 days

   €9.90

Sweden

2-4 days

   €9.90

Denmark

3-4 days

   €9.90

The Netherlands

4-5 days

   €12.90

Belgium

4-5 days

   €12.90

Austria

4-5 days

   €12.90

Poland

4-5 days

   €12.90

The Czech Republic

4-5 days

   €12.90

Bulgaria

5-8 days

   €15.90

Luxembourg

4-5 days

   €15.90

Spain

4-7 days

   €15.90

Portugal

5-8 days

   €15.90

Slovakia

4-5 days

   €15.90

Slovenia

4-6 days

   €15.90

Hungary

4-6 days

   €15.90


Orders to the UK, Ireland, Italy and France will be shipped with GLS.
Shipping costs to these countries are €19.90, and the estimated time of delivery is 5-8 business days. 


CANCELLATIONS

If your order hasn't yet been shipped, you can cancel it free of charge. If you wish to cancel your order, please contact info@dressy.fi.

RETURNS

We hope you are happy with your order. However, if you for some reason want to return products, you can do so within 14 days after receiving your order. Please note that for hygiene reasons we don’t accept returns of earrings and tights.

As a customer, you are responsible for the costs of the return shipment.
Only returns from Finland are free of charge. (Check the Finnish site or ask for more information.) 
The return shipment is under your responsibility until it has been received by Dressy. We don't take responsibility for missing return packages.


Items must be returned to us as new, with all tags attached. Please check the products for any kind of stain or hair. The return will not be accepted, if the item has been worn or has hair or stains on it.

If you purchase shoes, we recommend you to try them on on a carpet or on a soft towel in order to avoid any marks on the sole. The shoes must be returned in their original box, which – in addition to the shoes – needs to be in its original condition. Therefore, you cannot attach any stickers or labels to the shoe boxes.

The return form is included in your order. Please fill in the form and attach it to your return delivery, and send the return package to the following address:
 

Dressy Oy

Imatrankatu 21
50970 MIKKELI

FINLAND

Please note that if you don't collect your order, and it is returned to Dressy, we will charge you for the costs of the shipping (send + return) and the packaging. 

RECEIVED A FAULTY ITEM?

Good quality is important for Dressy. If you have received a faulty item, we ask you to contact us by e-mail: info@dressy.fi. We will then find the best possible way to solve the situation.