Terms and conditions
Here you can find Dressy's general terms and conditions when ordering outside Finland.
If you have any questions, please feel free to contact us: info@dressy.fi. We are happy to help!
PRICING
The prices shown are in EUROs (€).
EU-COUNTRIES: The prices include Finnish VAT 24%.
NON-EU COUNTRIES: When you are ordering from a non-EU country and choose your country in the shopping basket, the webshop will automatically exclude our local VAT (24%) from the product prices. You might have to pay your local customs duties, taxes or other fees, if those apply in your country.
Please note that all fees concerning customs duties, taxes or any other fees that may apply in your country, are your responsibility.
SHIPPING & DELIVERY
We ship orders to the following countries:
Finland, Estonia, Latvia, Lithuania, Sweden, Denmark, Poland, Germany, Austria, the Netherlands, Belgium, Bulgaria, Spain (excluding Canary Islands), Portugal, Ireland, Italy, France, Luxembourg, Slovakia, Slovenia, the Czech Republic, Hungary, Norway, USA, Canada, Switzerland, Greece, Romania, Croatia, Cyprus, Malta, Australia, New Zealand and Turkey.
Unfortunately, we are not able to send packages to P.O. Boxes or YouShop addresses. You need to be able to sign/receive the package yourself.
If your country isn't listed above and you would like to place an order, please contact info@dressy.fi and we will calculate the price for the shipping.
PAYMENT METHODS
Credit Card Payment (Mastercard/VISA/American Express/Diners Club)
When you choose to pay with Credit Card, you will be directly put through to the secured payment page of Paytrail. Your credit card data won't be saved on our website.
PayPal
You can also pay via PayPal - it's easy and quick! Please note: If you choose to pay via PayPal, there is an additional payment method fee 4.95 €/order. This payment method fee will not be refunded even if you return all or part of your order.
DELIVERY TIME
The products are in stock unless mentioned otherwise. For pre-order items we mention an estimated time of delivery. Your order is normally sent out within 1-3 business days after receiving it. If there are any delays with your order, we will notify you by e-mail.
The delivery time and the shipping costs depend on your country and the shipping method you choose. Here below you can see the estimated delivery times after we have shipped the order. Orders will be shipped with Parcel Connect, Posti Priority Parcel or DHL Express and they include tracking. Please note that these are estimated times, and the days mentioned are business days:
| Parcel Connect | Posti Priority Parcel | ||
| Estonia | 9.90 € (1-2 days) | *** | |
| Latvia | 9.90 € (1-2 days) | *** | |
| Lithuania | 9.90 € (2-3 days) | *** | |
| Germany | 9.90 € (3-4 days) | *** | |
| Sweden | 9.90 € (2-4 days) | *** | |
| Denmark | 9.90 € (3-4 days) | *** | |
| The Netherlands | 12.90 € (4-5 days) | *** | |
| Belgium | 12.90 € (4-5 days) | *** | |
| Austria | 12.90 € (4-5 days) | *** | |
| Poland | 12.90 € (4-5 days) | *** | |
| The Czech Republic | 12.90 € (4-5 days) | *** | |
| Bulgaria | 18.90 € (5-8 days) | *** | |
| Luxembourg | 15.90 € (4-5 days) | *** | |
| Spain (exl. Canary Isl.) | 15.90 € (4-7 days) | *** | |
| Portugal | 15.90 € (5-8 days) | *** | |
| Slovakia | 15.90 € (4-5 days) | *** | |
| Slovenia | 15.90 € (4-6 days) | *** | |
| Hungary | 15.90 € (4-6 days) | *** | |
| Ireland | UPS/GLS 24.90 € (3-8 days) | *** | |
| France | UPS/GLS 15.90 € (3-8 days) | *** | |
| Italy | UPS/GLS 24.90 € (3-8 days) | *** | |
| Norway | UPS/GLS 24.90 € (3-8 days) | *** | |
| USA | UPS/GLS 24.90 € (3-8 days) | *** | |
| Canada | UPS/GLS 24.90 € (3-8 days) | *** | |
| Switzerland | UPS/GLS 24.90 € (3-8 days) | *** | |
| Greece | UPS/GLS 24.90 € (3-8 days) | *** | |
| Romania | UPS/GLS 24.90 € (3-8 days) | *** | |
| Croatia | UPS/GLS 24.90 € (3-8 days) | *** | |
| Cyprus | UPS/GLS 24.90 € (3-8 days) | *** | |
| Malta | UPS/GLS 24.90 € (3-8 days) | *** | |
| Turkey | UPS/GLS 24.90 € (3-8 days) | *** | |
| Australia | *** | *** | 24.90 € (6-9 days) |
| New Zealand | *** | *** | 24.90 € (8-9 days) |
CANCELLATIONS
If your order hasn't yet been shipped, you can cancel it free of charge. If you wish to cancel your order, please contact info@dressy.fi.
RETURNS
As a customer, you are responsible for the costs of the return shipment.
Only returns from Finland are free of charge. (Check the Finnish site or ask for more information.)
The return shipment is under your responsibility until it has been received by Dressy. We don't take responsibility for missing return packages.
Items must be returned to us as new, with all tags attached. Please check the products for any kind of stain or hair. The return will not be accepted, if the item has been worn or has hair or stains on it.
If you purchase shoes, we recommend you to try them on on a carpet or on a soft towel in order to avoid any marks on the sole. The shoes must be returned in their original box, which – in addition to the shoes – needs to be in its original condition. Therefore, you cannot attach any stickers or labels to the shoe boxes.
The return form is included in your order. Please fill in the form and attach it to your return delivery, and send the return package to the following address:
Dressy Oy
Savilahdenkatu 5-7
50100 MIKKELI
FINLAND
tel. +358440777510
Please note that if you don't collect your order, and it is returned to Dressy, we will charge you for the costs of the shipping (send + return) and the packaging.
RECEIVED A FAULTY ITEM?
